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Our Newsletter


Shipping & Returns

 

Delivery

  • Delivery is via Australia Post however we may choose to send your parcel via our road courier should it exceed Australia Post sizing guidelines.
  • We endeavour to despatch orders same day or next business day, however should your item be out of stock or there is a complication with your order please expect  delays.
  • We estimate the following delivery times once your payment is cleared and order has been despatched.

Major cities & surrounding areas     2-4days
Remote areas                              5-9days

Please note these times are estimates only and may change due to unexpected delays from Australia Post.


Returns Procedure


In summary, Outdoors Warehouse will accept the following returns:

Non-defective goods (eg change of mind)
Defective goods (eg broken, or faulty)

Please check our returns policy for more information and to determine if you are eligible and meet requirements to return your product.

  1. Determine if your product is ok to be returned
  2. Log in to your account (if you do not have an account, please contact us directly)
  3. Click on "Completed Orders"
  4. Click "Return Items"
  5. Complete the returns form on this page and "Submit Return Request"

We will then contact you regarding your options.